Losing your connection after you've logged in
Here is a list of suggestions that may help prevent unexpected
- 1) Ensure the problem is truly caused by 'loss of carrier'.
- a) Check your modem and software configuration. Enable the
verbose connect message of your modem to verify that it
is making an optimal connection.
- b) The VTN modem bank will automatically disconnect at
the expiry of your login
- 2) Disable 'call waiting' before
dialing out on your modem.
- The audible 'call waiting' signal may cause your modem to disconnect.
- 3) Do not pick up other telephone extensions in the house
- You'll need to coordinate modem phone use with others in your
household. The 'click' that happens when an extension is taken off the
hook and then replaced can cause a modem to disconnect.
- 4) Swap cables and try alternate phone sockets
- a) The cable between your modem and the phone socket on the wall
could possibly have a weak wire or connector. Corrosion may be
the problem so carefully inspect the modular connector for misalignment
or heavy oxidation. Exchange the phone cable with a different one. Check
to make sure that the cable ends are fully seated in the modem and in
the wall socket.
- b) If you have more than one phone jack, you may want to try
your modem in a different phone socket.
- 5) Call the telephone company
- If you are satisfied that the problems is not with your system ask the
telephone to run some diagnostics on your phone line to test
for noise. They typically will give disclaimers about 'in house wiring',
etc, but they may agree test your line for noise. You can also request
that they move your circuit to a different cable pair (sometimes,
re-termination or re-location of your cable pair can reduce noise
1)You may be assessed a service charge if any of your equipment was responsible.
2)They may attempt to sell you a much more expensive data line service
- 6) Make an appointment to test your modem with a knowledgeable friend
or your vendor.