Contacting Userhelp

When is a problem NOT a problem... ;-)

Many problems experienced by users are related to unavailable resources ...here on Victoria Telecommunity Network or on other computer systems connected to VTN through the Internet. Usually these problems are temporary and will be resolved within a few hours or a couple of days.

Real Problems...

If you have an alarming or persistent problem... and cannot find an answer in the Helpdesk Documentation you can ask the userhelp volunteers.

Before you ask the question!

It is in YOUR interest to provide as much detail as possible with respect to the problem including your:

equipment and communications settings... (especially for connect, upload, or download difficulties)
the activity you were involved in... (step by little step... ;-)
the details of the system response... ( EXACTLY what did that error messages say? etc..)

OK let's ask Office

Remember, you're asking a volunteer, (who is not a mind reader ;-) and it may take a couple of days to get a reply. (This is why it makes sense to check the documentation to see if there is an answer there.)