Reporting Technical/System Problems
Technical Team or Userhelp?
The technical team is responsible for system maintenance and
enhancements. This group is not responsible for providing user
support. Victoria Telecommunity Network uses the Unix operating system
and many of the technical team members rarely use DOS/Windows/Mac
software (or the dial-up modems) on a regular basis.
.....If you are expecting a reply..... contact Userhelp
When is a problem NOT a problem... ;-)
- Often, problems experienced by users are related to unavailable
resources ...sometimes here on Victoria Telecommunity Network but more often on
other computer systems connected to VTN through the Internet. Usually these problems are temporary and will be
resolved within a few hours or a couple of days. These might be caused
- system maintenance (OTHER sites _do disappear for hours or a
couple of days sometimes ...;-)
- documents being moved or revised
- networks busy (Internet connections to other sites 'time out'
- too many users logged on to an Internet ftp site
- If you can't access Usenet - News, (or some other often used service)... you
can assume that the Technical Team already knows! The technical team is large
enough (and active enough) that problems like this are identified VERY
quickly. Within a few hours of a system problem there will usually be
mention of it in the VTN newsgroups (unless the problem is with news... ;-)
This does not necessarily mean that it will be fixed in the next ten
- Questions that begin... "Why don't we have......" usually have several
- Policy - does this impact on the mandate?
- Resources - will this cost us money or place a drain on system resources?
- ...and finally Technical.
If the policy and resource issues have not been resolved inquiries should
probably be directed to the board. You can send
mail to: VTNemail@example.com
If you have identified a bug or an alarming or persistent problem...
please report it to the techteam volunteers.
Before you ask the question!
It is in YOUR interest to provide as much detail as possible with
respect to the problem including your:
OK let's ask the office. Mention
that you feel this should be sent to a member of the techteam and it
will be forwarded to the appropriate person.
- software versions equipment and communications settings... (especially for
connect, upload, or download difficulties)
- the activity you were involved in... (step by little step... ;-)
- the details of the system response... ( EXACTLY what did that error
messages say? etc..)
In some instances, a member of the techteam will contact you for additional
information. In other instances, there will be discussion in
one of the
VTN-[newsgroup(s)]. In other instances, you comments will be placed on the
'ever-growing' to-do list and will show up as a system enhancement in some
future version of Lynx.
Thanks for your interest!